My shipment never arrived. What do I do?

Missing packages are never fun and we apologize that it hasn’t arrived yet!

We recommend checking your tracking info to see the status of your shipment (that tracking info will be in the shipping email you received). It usually takes 5-7 business days after the order ships for it to arrive. Keeps Replacement Policy requires 10 business days to have elapsed between the date your medication was shipped and the date in which Keeps sends a replacement. If it has been 10 business days, please don't hesitate to text us at 833-745-3377, chat us by clicking "Support" in the bottom right corner from 10am ET to 6pm ET, or email us at help@keeps.com.

If your package was marked delivered, but you didn’t receive it:

USPS/UPS will sometimes mark or scan packages as delivered but won’t actually deliver them until a few days later. If you still have not received your package after 3 business days have elapsed since the shipment was marked delivered, please submit a request here or chat us by clicking on “Support” in the bottom right corner, and we can request a replacement shipment. 

30 day policy:

If you need to report a missing, defective, or damaged item, submit a request here. You must report this within 30 days of the original ship date to receive a free replacement. If more than 30 days have elapsed after the original ship date, we reserve the right to deny any financial relief.