My shipment never arrived. What do I do?

Missing packages are never fun and we apologize that it hasn’t arrived yet!

We recommend checking your tracking info to see the status of your shipment (that tracking info should be in the shipping email you received). If there are any issues after you do that, please email us at help@keeps.com and we’ll do our best to track it down for you. Just a quick note: It usually takes 5-7 business days after the order ships for it to arrive.

Keeps Replacement Policy requires 5 business days to have elapsed between the date your medication was shipped and the date in which Keeps sends a replacement. We have noticed that USPS/UPS will mark or scan packages as delivered but won't actually deliver them until a few days later. If you still have not received your package by 5 business days after the shipment date, please email help@keeps.com and we can request a replacement shipment.