Refunds & Returns
All purchases of Keeps treatments are final because treatments dispensed for you cannot be used for another patient. Our pharmacy prohibits the return of prescription medications, and all other treatments, due to consumer safety regulations. This means that we are unable to accept returns of treatment for refunds, even if it is unused.
Exchanges (if applicable)
With that said, we want you to receive high-quality products that are ready to use. That means we will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@keeps.com and we'll coordinate with you how to exchange your order.
**Our Refund and Return Policy is part of our Terms of Service agreement and can be viewed here.
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