If you are waiting on an order to arrive:
Keeps Replacement Policy requires 10 business days to have elapsed between the date your medication was shipped and the date in which Keeps sends a replacement. USPS/UPS will sometimes mark or scan packages as delivered but won't actually deliver them until a few days later. If you still have not received your package by 5 business days after the shipment date, please submit a request here and we can request a replacement shipment.
If your order has been damaged:
If you need to report a defective or damaged item, send submit a request here. You must report defective or damaged orders within 14 days of the original ship date to receive a free replacement. If you report a defective or damaged order more than 14 days after the original ship date, we reserve the right to deny any financial relief.