General
Your Account & Subscription
- My prescription is expiring. How do I get a new one?
- Where can I find my order history and refill date?
- Why is Keeps a subscription service?
- How do I add or remove a treatment from my subscription?
- How do I cancel my Keeps subscription?
- How can I update my account information?
Orders & Shipping
- What if there is a problem with my order?
- Can I update the address on an order that has already shipped?
- How often will I receive Keeps hair loss treatment shipments?
- Can I order different quantities of the hair loss medications?
- Where will my prescription be filled if I order from Keeps?
- I have my own prescription. Can I still order from Keeps?
About Hair Loss
- Will male pattern hair loss make my beard fall out?
- Does PRP therapy stop hair loss?
- Does losing hair mean something is wrong with my thyroid?
- Does losing hair every day mean I'm going bald?
- Do I have hair loss?
- What causes hair loss?
Medical Care with Keeps
- Why do I have to submit a photo of my government-issued ID?
- Are Keeps doctors licensed?
- Is telemedicine legal?
- How much is a Keeps doctor visit?
- How long does it take for my doctor to complete my hair loss consultation?
- What type of hair loss is Keeps for?
General FAQ
- Why isn't my camera working on keeps.com?
- Am I eligible to use Keeps?
- Can I use my own pharmacy?
- Can I use my flexible spending or health savings accounts (FSA/HSA) for Keeps?
- Can I use insurance to pay for Keeps?
- Can women use Keeps?
Contact Us
About Keeps
Our Treatments
- Are generic drugs the same as branded drugs?
- Can I use thickening shampoo and conditioner if I color my hair?
- How often should I use thickening shampoo and conditioner?
- Can I use the thickening shampoo with ketoconazole?
- Will thickening shampoo and conditioner help stop hair loss or promote hair regrowth?
- How is thickening shampoo and conditioner different than regular shampoo and conditioner?