General
Your Account & Subscription
- My prescription is expiring. How do I get a new one?
- Where can I find my order history and refill date?
- Why is Keeps a subscription service?
- How do I add or remove a treatment from my subscription?
- How do I cancel my Keeps subscription?
- How can I update my account information?
Orders & Shipping
- What if there is a problem with my order?
- Can I update the address on an order that has already shipped?
- How often will I receive Keeps hair loss treatment shipments?
- Can I order different quantities of the hair loss medications?
- Where will my prescription be filled if I order from Keeps?
- I have my own prescription. Can I still order from Keeps?
About Hair Loss
Medical Care with Keeps
- Why do I have to submit a photo of my government-issued ID?
- Are Keeps doctors licensed?
- Is telemedicine legal?
- How much is a Keeps doctor visit?
- How long does it take for my doctor to complete my hair loss consultation?
- What type of hair loss is Keeps for?
General FAQ
- Why isn't my camera working on keeps.com?
- Am I eligible to use Keeps?
- Can I use my own pharmacy?
- Can I use my flexible spending or health savings accounts (FSA/HSA) for Keeps?
- Can I use insurance to pay for Keeps?
- Can women use Keeps?
Contact Us
About Keeps
Our Treatments
- Should I use Keeps for hair loss due to chemotherapy?
- Do you sell hair loss shampoos?
- What's the difference between 1mg and 5mg Finasteride?
- What happens if I stop taking my Keeps treatment?
- What products do you sell?
- Do these hair loss products even work?