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Check out our FAQs
My Account & Subscriptions
What is your automatic refill policy?
In certain states, we are required to capture consent before enrolling patients in our automatic refill program.... Read moreHow do I cancel my Keeps subscription?
We're sorry to hear you want to cancel your Keeps subscription, but we understand it might not be the fit for every guy. We try to make this as easy as possible for you and offer different ways to cancel... Read moreHow do I add or remove a treatment from my subscription?
You can adjust your treatment plan by logging in to your Keeps account and selecting Change Your Plan... Read moreMy prescription is expiring. How do I get a new one?
If you live in a state where Keeps offers telemedicine, you can get a new prescription directly from your Keeps medical provide... Read moreCan I track my progress?
Yes, and we recommend it: Tracking your progress is a great way to see how your treatment is working over time... Read moreWhere can I find my order history and refill date?
You can view your subscription information and scheduled refills by logging in to your account... Read moreWhen will I be charged for my Keeps orders?
You'll be charged at the time of your first order of Keeps treatment, and then every time we process one of your refills... Read moreIs my information secure with Keeps?
Yes! Keeps uses industry-standard security to keep your private information safe and secure... Read moreI’m locked out of my account. How can I reset my password?
You can securely reset your password by visiting our Forgot Password page... Read moreHow can I update my account information?
You can easily edit your account information by logging in to your Keeps account... Read moreHow can I change my shipping address?
You can update your address for future shipments by logging in to your Keeps account... Read moreHow can I change my payment information?
While we can’t update payment information for an order that has already been processed and shipped, you can update your information for future shipments by logging in to your Keeps account... Read moreAre the pictures I submit in my consultation private?
Yes! Keeps uses industry-standard security to keep your private information safe and secure... Read moreMy Account & Subscriptions
Still have questions?
Our customer support hours are:
Monday - Sunday
Text and email
10am-6pm EST
Monday - Friday
Phone support
8am-8pm EST
Chat
10am-6pm EST
Please text or call us at (833) 745-3377, chat us, or email us at help@keeps.com.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a help@keeps.com.
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