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Your Account & Subscription

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  • My prescription is expiring. How do I get a new one?
  • Where can I find my order history and refill date?
  • Why is Keeps a subscription service?
  • How do I add or remove a treatment from my subscription?
  • How do I cancel my Keeps subscription?
  • How can I update my account information?
  • How can I change my payment information?
  • When will I be charged?
  • I’m locked out of my account. How can I reset my password?
  • How can I change my shipping address?
  • Is my information secure with Keeps?
  • Can I track my progress?
  • Are the pictures I submit in my consultation private?
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